Renting Emerald Island Vacation Homes - FAQ

Rent our luxury villas in Emerald Island Resort near Orlando with confidence!

What is the location of villas offered on this website?
All Emerald Island Resort villas are located in Emerald Island Resort Kissimmee in the suburbs of Orlando Florida and less than 3 miles from Disney World. The Emerald Island resort community is located between mile markers 3 and 4 off of US-192, also known as Irlo Bronson Memorial Highway.
Are the homes and villas offered on this website certified/licensed vacation homes?
Yes, all the vacation homes offered for rent are certified and licensed by the Osceola county and State of Florida. The licenses are displayed in the homes per state and county laws.
How I can be assured with all the scams out there?
We strongly encourage you to ask questions before you reserve a vacation home whether it is in Orlando area or elsewhere. Read our blog for to know what to consider before you book an Orlando vacation home. All the homes offered by Emerald Island Rentals are either owned by us or our close friends. We verify the ownership of the homes before placing them on our website for our guests. We have been owning this website and renting since 2007 which can be independently verified. If you have further questions, please don't hesitate to contact us at Emerald Island Rentals.
Are the villas and vacation homes offered on this site timeshares? OR are there any "strings" attached with our villa reservation such as having to attend a sales presentation?
Our villas and vacation homes are not timeshares. All the vacation homes offered on this site are owner rentals. You are not required to attend any sales presentations.
Will I be staying in the exact villa shown in pictures of this website?
Absolutely. What You See Is What You Get. The pictures shown on this website are of actual vacation homes that you will be staying in. As part of your reservation, you select the villa of your choice and that will be the villa in which you will be staying.

Rental Process

We are unsure of how to rent a vacation rental by owner as we are first-time renters?
If you are trying to assess your family's vacation home needs in comparison to the villas we offer, we can help you select the ideal villa in Emerald Island. Once you know which villa works for your situation, please follow the reservation steps.
We assure that we will keep the villa clean. Do we still have to pay the security deposit?
The security deposit is standard practice when booking any vacation home because it serves as a "safety net" for the owner and as an incentive for the renter to not abuse the property. However, accidents do occur, and, even more unfortunately, a very small minority of people may abuse or take things from our home. Therefore we will not rent our property without this "safety net," and deductions will be made if we find damage or missing items after your departure. The deposit ($250 for 3/4 bedroom villas; $350 for 5 bedroom villas; $500 for 6/7 bedroom villas) will be returned to you in full following your stay, assuming that you leave our home the way you found it.
Do I have to pay taxes? If so how much?
Yes, just like you pay taxes when you stay in a hotel, you will pay taxes when you stay in any licensed vacation rental home in Florida. The tax rate is same for hotels and vacation homes and is 13.5%. It includes the 7.5% State of Florida Sales tax (as applicable in Osceola county) and 6% Osceola County Occupancy tax (also known as Tourist Development tax).
Where do I pickup/drop-off the keys to the villa that I am renting?
No where! All of our villas have a secure key-less entry systems or lock boxes. We will provide you with the access codes for the resort as well as the villa prior to your arrival. So, there is no need to pickup or drop-off keys. That is the last thing we expect our guests to do when they arrive late at night. We don't want you to waste your precious holiday time in the Florida area for trivial things such as visiting a rental agency's front-office to pick-up keys!
Do you offer any damage waiver options?
All our rentals are offered with an optional Damage Waiver. Damage Waiver that covers you up to $400 for any accidental damages is available for $49 for all 3 and 4 bedroom rentals. For larger 5, 6 and 7 bedroom rentals, Damage Waiver covers you up to $600 for any accidental damages and is available for $69. Cost of Damage Waiver is nonrefundable under any circumstances. If you purchase Damage Waiver, a Security Deposit is not required.
How much security deposit (damage deposit) is required for your vacation homes?
A Security Deposit will be held in the following amounts when the guests do not puchase the optional Damage Waiver: Vacation homes with 6 and 7 bedrooms: $500 each; vacation homes with 3 and 4 bedrooms: $250 each; vacation homes with 5 bedrooms: $350. These amounts are independent of the duration of your reservation.
How does the damage deposit process work?
In majority of the cases we hold the damage deposit on a credit card with an authorization. Once we inspect the homes, we release the damage deposit authorization after charing for any damages. If you pay the damage deposit with PayPal, we will refund the same to your PayPal account. Please note, we are unable to refund to a different PayPal account than from which the payment is made. If you paid the damage deposit with a check or money order, we will mail a check to the address on the Booking Form. Also, for your security we will only refund the deposit to the name of the primary person on the Booking Form.
When will the damage deposit be refunded?
Per the terms and conditions of the rental agreement, your damage deposit will be refunded after accounting for any damages and excess telephone usage or excess cleaning needs at the villa after your departure. In most cases, we refund the damage deposit within 48 hours of departure. It could take us up to 2-3 weeks to refund the security deposit if the guests cause damages. Typical times taken to this date range from 2-14 days after the departure of the guest.
Can we rent multiple homes together for larger families or family reunions?
Absolutely. If your party size is large, you can rent any combination of two or more of our vacation homes. Don't forget, all our vacation rentals are in the same great resort community of Emerald Island. We put together some recommendations for you on our Orlando Florida family reunion homes page.
What is the maximum occupancy of your vacation homes? Do I pay any per person charges?
The maximum occupancy of our vacation homes is as follows: 3 bedroom villas: 8; 4 bedroom villas: 10; 5 bedroom villas: 12; 6 bedroom villas: 14; 7 bedroom villas: 16 (including infants for all villas). There are no per person charges. Our prices are for the whole villa.
What is the minimum age to rent a vacation home?
The minimum age to rent any of our vacation homes is 25.
Do you provide any travel insurance?
We do not provide travel insurance which is a highly regulated industry in the US. However, there are numerous companies that offer such services. We strongly recommend that you take a travel insurance to protect yourself from the happenings of life. Read our blog for additional thoughts on why travel insurance is a must these days.
What is your privacy policy?
The information we collect from you is limited to what you provide voluntarily on the inquiry/booking form to ensure that we are able to establish your identity. We will not give, sell, or rent this information to anyone. We will use your information solely to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than to fulfill your request. Our management company will be provided with the name of the Party Lead, number in the party, arrival/departure dates and nothing beyond. When you make payment using your credit card via PayPal, we do not see your credit/bank card information. When we pay with credit card over the phone, we do not store your information anywhere and only use it to payment authorization.

Local attractions, shops and golf courses

How far are the villas you offer from each other?
All of our vacation homes are in Emerald Island resort close to each other. Some of them are next to each other and some are within a few minutes drive. You can see a custom Google map to be able to better assess the distance.
How far are your vacation homes from Walt Disney World and other Orlando, Florida attractions?
All of our vacation homes are in Emerald Island Resort, Kissimmee, Florida and are less than 3 miles from Disney World, Orlando. It will take between 5-10 minutes to be at the main entrance of Disney World. Our Orlando Florida Vacation Rental Information provided on this site has the shortest driving directions to Disney World and other Florida theme parks and attractions for your convenience. With its close proximity to attractions it is even possible to plan for an afternoon nap in the villa during your next Disney visit. You can always go back to your favorite park to see the Fire Works in the evening.
Are there any shopping centers/restaurants close to Emerald Island Resort?
There are many shopping centers, grocery stores, restaurants, banks, fueling stations and more just minutes from our villas. The nearest grocery store is less than 2 miles away and the famous Formosa Gardens Shopping center is about one mile away from the resort. Please check the Guest Information section for directions and information.
Are there any Golf courses near-by?
There are many golf courses near-by including Celebration Golf Club, Champions Gate, Falcon's Fire, and Mystic Dunes, which are in close proximity to Emerald Island Resort. In addition, there are several Walt Disney World courses from which to choose. Stop by the Emerald Island Resort clubhouse for discount coupons to some of the area golf-courses and other attractions. For additional information, please visit our Orlando Florida Golf Courses and Orlando Florida Golf Villas.

Driving and car rental while renting vacation homes and villas

Do I need to rent a car while staying at one of your rental villas at Emerald Island Resort?
We recommend that you rent a car which gives you the flexibility to go shopping or visiting the water parks and theme parks at your own convenience. Some of our guests prefer not to drive and choose to utilize the shuttle service, but realize that this option may end-up being more expensive than renting a car if you have to take frequent trips.
Do you offer free shuttles from airport or to the theme parks/attractions?
Emerald Island Resort/Rentals does not offer free shuttles. This is consistent with all the area resort homes/villas which are independently owned. You are able to utilize the services of paid shuttles by contacting the resort clubhouse.
Are there for-hire shuttles to the airport or to the theme parks/attractions?
Absolutely, you can arrange for transportation by visiting our clubhouse front desk. You can also call the providers listed on our Transportation to Disney Parks page.
What are the parking facilities at Emerald Island Villas during our stay?
If you are staying in one of our Emerald Island Resort 3 and 4 bed condos/townhomes, you can park right across from the villa. If you are staying one of our villas with private pool you can park on the driveway. Parking is free for all our guests. Please note that the resort does not permit recreational vehicles, campers, trailers, buses and commercial vehicles of any size and description. If you are unsure about your specific vehicle, please inquire with us.
My rental car company is offering a Toll Pass to pay tolls easily. Do you recommend that service?
Rental car companies offer a Toll Pass that gets billed to your rental account for the cost of actual cost of tolls plus a service fee of about $10/day. In our opinion, there is no need to spend that much money for that convenience as most of the toll roads are staffed to collect tolls. It is a good idea to keep some change as some remote locations may not have an operator. If you are planning to drive extensively within Florida, you may want to purchase SunPass Transponder which costs about $15 and you can use that to pay tolls. Some free-ways in the southern part of Florida exclusively operate on SunPass system.
Are there any tolls to pay between Orlando MCO airport and Emerald Island Resort?
There are many ways to reach Emerald Island Resort though the common route is to go via FL-528 to I-4 to Osceola Parkway. There are two manned toll booths and you will pay approximately $1.00 each at these booths. Both these toll booths are manned round-the-clock, so you can pay cash. If you take alternate routes, you may be required to pay tolls at un-manned booths, so it is always recommended to keep some change in various denominations. Specific directions to your villa will be provided with your paid booking.
Are cabs, limos and shuttles allowed to enter the community and provide transportation services?
Yes. Please be sure to provide your party details and address of the villa so that the resort security staff can allow them in to the community.

Living in the villa

Are pets allowed in your vacation homes?
Many families rent our villas with little kids who may have allergic reaction due to pets. For that reason, we do not allow pets of any size.
Are your villas smoke-free?
Yes, for the health and comfort of our guests who do not smoke, all our vacation homes are designated as non-smoking rentals. You can smoke outside the villa.
Do you provide BBQ grills with your homes?
All our luxury 6 and 7 bed villas come with gas BBQ grills. In addition, some of the smaller villas we offer also have a grill. Please check the villa specific pages for more details. The grills we provide are completely complementary and all we ask is that you clean them before and after your usage.
If there is a problem during my stay, who should I contact?
We contracted with a professional property management company to look after our villas. They are available to assist you with concierge-type services as well as any questions/issues you may have during your stay. The management company also provides a 24-hour contact number should you have an emergency during your stay. Their contact details will be provided to you prior to your arrival as well as are displayed at the villas.
What are my responsibilities during and at the end of my stay?
During your stay, your only responsibilities are to be kind to our villas and to do whatever housekeeping (washing used dishes and returning them to cabinets, etc.), disposing trash on designated days as necessary to keep things as tidy as you found them at your arrival. It is helpful if you leave things in their proper place to facilitate the inventorying and cleanup that will occur after your departure. Please put-away all garbage in the provided cans. Please start a load of laundry prior to leaving. When you leave, just lock up the home after ensuring all side entry doors are closed. Apart from these sensible and reasonable details, the whole idea is to enjoy the villa, the resort, and your entire vacation! Read our blog for additional thoughts on how to enjoy your vacation home.
Can I receive mail and deliveries to the villa I am renting?
US Postal Service (USPS) does not serve any short term rental communities including Emerald Island Resort. Private carriers such as UPS, Fedex and DHL do deliver to the villa. We encourage you to plan in such a way that your packages get delivered during your stay. Owners can't be held responsible for re-directed or lost packages. Packages from Amazon are sometimes delivered with USPS and sometimes via private carriers. Please check with Amazon Customer Service before placing an order.

Access and Facilities at Emerald Island Resort

Is Emerald Island Resort a gated community?
Yes, Emerald Island Resort is a gated resort community with access restricted to approved and registered guests.
What are the clubhouse hours of operation?
The clubhouse with its Movie Room, Cyber Cafe`, Fitness Center, Sauna, Arcade is open daily from 08:00 am to 10:00 pm.
What are the Tiki Bar hours of operation?
The Tiki Bar is open daily from 11:00 am to 10:00 pm.
What do I need to enter Emerald Island Resort?
If you are staying in one of our pool homes, head to the Club House where you will be asked for some basic details such as your name and address as well as the address of the villa you will be staying at. You will then be issued a gate-pass for the reminder of your stay. If you arrive after-hours, the security guard will write down your information and will let you in. You are then required to stop at the Club House on the following day to obtain a pass for the rest of your stay. The gate-pass is specific to each vehicle that enters the resort, so you need to obtain a pass for each vehicle. If you are planning to drive more than four vehicles per villa, please consult with us.
Is there a charge for the Resort Access Card?
There is no charge, but you will have to pay a $10 refundable deposit.
Do I have to return the access card obtained from the Club House?
No, you do not have to return the access card and as we understand many guests keep it as a souvenir.
When and where do I return the access card at the end of my trip?
Per the agreement you signed at the time of obtaining the access card, you will have to return the access card at the Club House during their business hours to get a refund of your deposit. There is no provision to mail the card to the Club House after your departure. If you will be departing while the clubhouse is not open, you can always return the card a bit early and while the club house is open.
I forgot to return the card, what do I do now?
Please contact us via email and we will provide an address to mail your access card. You will be given a $20 credit for any future booking that you will make on this website. There will be no cash/check refunds. Please note that the deposit you paid is not with us and we are only offering a courtesy with a future credit.
I will be arriving late at night. Will I have access to the resort?
Yes, you will have access to the resort 24x7. If you arrive outside of the clubhouse operating hours, the security personnel will give you a temporary pass for the night and you can get an access card to the community in the morning. In any case, you will not have an issue to access the resort or the villa you will be renting at any time of the day.
I am a serious jogger? Where can I jog?
You can walk through the Nature Trial for a casual walk. For serious jogging, you can go on the sidewalks which provide nice slopes. On those hot and muggy days, you can visit the Club House which has treadmills, bicycles and weights.
Does the resort allow golf carts to be used to go around?
Yes, you can ride golf carts in the community.
Is fishing allowed within the community lakes/water bodies?
Sorry, fishing is not allowed within the community lakes/water bodies.

Amenities and facilities at the rental villas

Do you provide linens and blankets in all of your vacation villas?
Yes, all our vacation villas are completely furnished with linens and blankets as well as pool towels for the entire family.
Do you provide towels for the entire family?
Yes, all our villas are stocked with towels for the entire family. Our luxury 6 and 7 bed vacation villas with private pool offer pool towels as well.
Are there washers and dryers in the villas?
We have full sized washer and dryer in each of the vacation villas we offer.
What facilities do you have for small children?

The following amenities are provided at no extra charge to our guests. We even encourage our guests to carry the strollers to the parks and save on stroller rentals:

Dory's Magic villa: We provide a full-size crib, stroller and a high chair.

Simba's Magic villa: We provide stroller, stair gates, high chair and full-size crib and a Pack 'n Play crib.

Disney Magic villa: We provide stroller, stair gates, two high chairs and full-size crib, two strollers and a Pack 'n Play bed.

Disney Magic II villa: We provide stroller, stair gates, high chair and full-size crib, two strollers and a Pack 'n Play bed.

Mufasa's Magic villa: We provide a full-size crib, stroller and a high chair.

Emerald Magic villa: We provide stroller, baby monitoring system, stair gates, high chair, full-size crib and a Pack 'n Play bed.

Tropical Magic villa: We provide stroller, stair gates, high chair and full-size crib, two strollers and a Pack 'n Play bed.

Rafiki's Magic villa: We provide a pack 'n play, stroller and a high chair.

Nemo's Magic villa: We provide a stroller, pack 'n play and a high chair.

Lilo's Magic villa: We provide a pack 'n play, stroller and a high chair.

Stitch's Magic villa: We provide a pack 'n play, stroller and a high chair.

Pumbaa's Magic villa: We provide a high chair and a crib/cot.

Tigger's Magic villa: We provide a stroller and a high chair.

Goofy's Magic villa: We provide a pack 'n play, stroller and a high chair.

Baloo's Magic villa: We provide a stroller and a high chair.

Mickey's Magic villa: We provide stroller, baby monitoring system, stair gates, high chair and a Pack 'n Play bed.

Timon's Magic villa: We provide stroller, high chair and a Pack 'n Play crib.

Are your homes child proof?
All our homes were planned around the needs of kids and with safety in mind, however, any home can't be 100% child-proof and replace parent's supervision. We strongly recommend that parents supervise their kids at all times.
Is there air conditioning and/or heating?
Our homes have both air conditioning and heating for year-round comfort.
Is internet available at the villas?
We provide free secure and unlimited Wi-Fi at our villas. You can also connect with your ethernet cable for those secure transactions that need absolute protection.
Are phone calls free from the villa?

Phone calls are free to the destinations as listed below from the following villas: Simba's Magic, Disney Magic, Disney Magic II, Tropical Magic, Emerald Magic and Mickey's Magic.

  • Andorra
  • Argentina
  • Australia
  • Austria
  • Bahrain
  • Belgium
  • Brazil
  • Brunei*
  • Bulgaria
  • Canada*
  • Chile
  • China*
  • Colombia
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Dominican Republic
  • Estonia
  • Finland
  • France
  • Greece
  • Guadeloupe
  • Guam
  • Hong Kong
  • Hungary
  • Iceland
  • India*
  • Iraq
  • Ireland
  • Israel
  • Italy
  • Japan
  • Jordan
  • Kenya
  • Latvia
  • Luxembourg
  • Macedonia
  • Republic of Macau*
  • Malaysia*
  • Malta
  • Mexico
  • Monaco
  • Netherlands
  • New Zealand
  • Norway
  • Peru
  • Poland
  • Portugal
  • Puerto Rico*
  • Romania
  • Russia
  • Saipan
  • San Marino*
  • Singapore*
  • Slovakia
  • Slovenia
  • South Africa
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand*
  • Turkey
  • United Kingdom
  • United States*
  • U.S. Virgin Islands*
  • Venezuela
  • Zambia

* Calls to cellular phones included

All calls to landline phones included. Calls to cell phones may be included depending on destination. Subject to change. Excludes certain call types such as calls to non-geographic and premium numbers.

Enjoy your vacation at Emerald Island Resort Orlando.

Do you have any questions that we did not answer?

We will be pleased to answer them for you. Please Email or call Sri Gogineni (1-248-212-5540, USA Eastern Time).

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Guest Comments

Comfortable vacation home - Nemo's Magic
Maria P of Miami, FL, May 03, 2016
The house was very comfortable and had everything we needed. It was in a very quiet and beautiful area. Sri is very nice and was always helpful with any questions I had.
Part of our family's Disney memories! - Disney Magic II
Katherine Guevarra of Hamilton, Ontario, Canada, Oct 11, 2014
We had a wonderful time staying at the Disney Magic II. The house was large enough for 7 adults and 7 kids with room to spare. Very close to the Disney parks (closest to Animal Kingdom) and surrounded by numerous amenities including grocery stores and restaurants. Thanks so much Sri for being part of our family's Disney memories!