Q. How far is your villa from Walt Disney World?
A. We are less than 3
miles from Disney World. It will take between 5-10 minutes. Our
Guest Information
section of the website has the shortest path to Disney parks for your
convenience. So, go ahead and plan for an afternoon nap in the villa when
you plan your next Disney park visit. You can always go back
to the parks to see the Fire Works in the evening.
Q. Is this a timeshare or are there any "strings" such as having to go
for a sales presentation?
A. This is not a
timeshare nor or you required to attend any sales presentations.
Q. Will I be getting the villa as shown in the pictures?
A. Absolutely. What You See
Is What You Get. We did not picture a sample house, but the
real house. Villa is not allocated on arrival, rather it is
allocated to you right after your booking form and payment
is received.
Q. Do I need to rent a car?
A. The resort is
secluded and private. Even our unit is back in the resort away from the main
entrance which gives you peace and quiet. Having said that, we recommend
that you rent a car which gives you the flexibility to go shopping or
visiting the parks at your own terms. You can always call the cab or a
shuttle service, but that might become a bit more expensive than renting a
car if you have to take frequent trips.
Q. Where do I pickup/drop-off the keys to the villa?
A. No where! Our villa has a secure
key-less entry system. We will provide you with the access
codes for the resort as well as the villa prior to your
arrival. So, there is no need to pickup or drop-off
keys. That is the last thing we expect our guests to do when
they arrive late at night. We don't want you to waste your
precious holiday time in the Florida area for trivial things
such as visiting a rental agency's front-office!
Q. Can I smoke in the villa?
A. For the health and
comfort of our guests who do not smoke, our vacation home is a designated
non-smoking home.
Q. Do you provide linens and blankets?
A. Yes, our home is
completely furnished with linens and blankets as well as pool towels.
Q. Do you have laundry facilities?
A. We do have full
sized washer and dryer in the house.
Q. Are pets allowed?
A. No.
Q. What facilities do you have for small children?
A. We provide stroller,
baby monitoring system, stair gates, high chair and Pack 'n
Play bed for our little guests at NO EXTRA CHARGE.
We even encourage our guests to carry the stroller to the
parks and save on stroller rentals.
Q. What is the maximum occupancy of
your home? Do I pay any per person charges?
A. Per Florida Law
just like any other 3 Bedroom home, the maximum occupancy is 8 guests
including infants. There are no per person charges. Our prices are for the
whole villa.
Q. Can I pay extra if
our group has more than
8 people?
A. No, we do not
allow more than 8 guests.
Q. We really like your villa and your prices. However, our party has more
than 8 guests. What options do I have?
A. We can definitely
accommodate you by putting you in two villas next to each other. However,
this needs to be coordinated based on the availability of the other villa.
Please ask us and we will do the best to accommodate you.
Q. Why do you include taxes in your published rates?
A. We would like to be upfront with all the
costs associated with renting you our Disney villa. So, instead of adding them
at the time of the reservation, we include them in the daily rate. Further,
many of our guests
make bookings online and they like the comfort of knowing the bottom line
cost of renting the villa. Hence, we include taxes in our rates.
Q. Do I have to pay taxes?
A. Yes, that is one
thing we cannot avoid in this country. Just like you pay taxes when you stay
in a hotel, you will pay taxes when you stay in any vacation rental home.
Q. Is your home certified/licensed as a vacation home?
A. Yes, the
certificates are displayed in the house per state and county laws.
Q. Is there air conditioning and/or heating?
A. Our home has both
air conditioning and heating available.
Q. Is there a shopping center near by?
A. There are shopping
centers, grocery stores, restaurants, banks, fueling
stations and more just minutes from our house. The nearest
grocery store is less than 2 miles away and the shopping
center is about one mile away.
Please check the
Guest Information
section for directions and information.
Q. When will I receive my Security Deposit?
A. Per the agreement
it will be refunded after accounting for any damages and excess telephone
usage. It could take us up to 3 weeks to refund the Security Deposit.
However, as we aim to keep our guests happy, we refund the same ASAP.
Typical times taken to this date range from 3-7 days after
the departure of the guest.
Q. In what form will I receive my Security Deposit?
A. If your payment
was made with PayPal and we are able to refund the money via PayPal then
that is how we will refund the Security Deposit.
We are unable to refund to a different PayPal account than
from which the payment is made. If you used other means, we
will mail a check to the address on the Booking Form.
Also, we will only refund the deposit to the name of the primary person on
the Booking Form.
Q. If there is a problem during my stay, who should I call?
A. You should call
the Property Management company whose number and details will be provided to
you prior to your arrival. They are the best source to get any issues
resolved during your stay.
Q. Is there a charge for using the resort facilities?
A. No, you are our
guest and all the resort facilities of Emerald Island Resort are available
to you at no extra charge. You
will pay for your drinks at the Tiki bar though.
J
Enjoy your vacation
at Emerald Island Resort.
